A:
We’ve got some bad news and good news for you…
Bad news – Shopify can’t recover a single account back to a previous point in time or recover just a selection of your data.
Shopify maintains disaster recovery backups for their entire infrastructure. But they lack the ability to restore data on an individual account level. For example, they wouldn’t be able to restore those deleted products. It’s Shopify’s responsibility to back up the entire platform, but it’s your responsibility to back up your company data.
Good news – This is where Rewind comes in! We understand how painstaking it is to have to redo your entire ecommerce store, or how heartbreaking it is when you realize you accidentally hit one wrong button and all of your work has gone to waste. Rewind significantly reduces the risk of data loss with a daily automated backup, removing this burden from you and your team.
Rewind enables two ways to restore deleted data from your backup:
- Rewind a single item: Sometimes you want to undo just one change in your account, without losing all of the work that followed. In this case, search for the item you want to rewind – in this case, a product(s). Expand it to see all the previous versions of that item. Open the correct version and click “Rewind”.
- Rewind the multiple items by date/time: Maybe you imported a large dataset or an employee made numerous changes to your store without consulting you. Whatever the reason, sometimes it’s best to Rewind the entire account to a previous point in time.
With Rewind you will have peace of mind that no matter what happens, your products are securely protected and accessible. 🥳
Whether it’s human error, a 3rd party app integration with a bug, a data import gone wrong, or a myriad other reasons, data disasters can happen to anyone without a warning. There’s no time like the present to make sure that when it happens to your Shopify store, you can quickly recover without having to redo hours of work and having to experience downtime – saving you time and money.