A:
BigCommerce maintains disaster recovery backups of their entire platform – and every account on it. These backups are updated regularly. The purpose of a disaster recovery backup is to recover the entire BigCommerce platform in case anything happens to their main data centers – such as a natural disaster causing a flood or a malicious attack by hackers. These types of disasters are extremely rare but platforms like BigCommerce make sure they are prepared for them.
As a merchant, it’s important that you understand that BigCommerce’s disaster recovery backup cannot be used to restore data in your individual store. Remember – that backup contains the data of all 65,000 merchants on the BigCommerce platform. It’s not setup in a way that allows BigCommerce employees to pick and choose data to restore.
That means that you risk losing important data from your BigCommerce store if:
- You or someone else with access to edit your store accidentally deleted a blog post, page or product
- Someone with access to your store maliciously deletes important data from your account
- A 3rd party app you’ve installed into your BigCommerce store makes unwanted changes
- You import a CSV file into your BigCommerce store that contained an error
What you need to backup and restore data from your individual BigCommerce store is an account-level backup. That’s where Rewind comes in.
Rewind can backup your BigCommerce store for you, giving you the ability to undo mistakes and recover deleted data. It’s like an insurance policy for your online store.
Great, well how do I get started?
Peace of mind about having your data secure is a wonderful thing. And we’ve got good news – it’s really easy to ensure that your business-critical data is safe. Go to rewind.com/backup/bigcommerce/ and install Rewind into your store. Your first backup will be complete in a few minutes or up to a couple of hours. Rewind automatically updates your backup every night at midnight local time, so your team never has to worry about maintaining updated backups.
If you want to know what other BigCommerce merchants think about Rewind, check out two of our 200+ reviews in the BigCommerce App Store.
