Q: Is BigCommerce secure?


To make things simple, we’ll answer this question in two parts:

1. BigCommerce Customer Security

BigCommerce provides a secure shopping experience for customers by keeping their security systems up to date with the best practices.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard that organizations must adhere when handling credit card and debit card information. The Payment Card Industry Security Standards Council created this standard to protect cardholder data used for online payments.

BigCommerce is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:

  • Maintain a secure network
  • Maintain a Vulnerability management program
  • Regularly monitor and test networks
    Protect cardholder data
  • Implement strong access control measures
  • Maintain an information security policy

This compliance is extended to all online stores powered by BigCommerce.

2. BigCommerce Account Security

The best way to approach data security for a cloud-based tool like BigCommerce is the Shared Responsibility Model:

The Shared Responsibility Model explains that keeping your BigCommerce store’s data secure is a shared responsibility between BigCommerce and you, the account owner. BigCommerce takes care of the software, infrastructure and disaster recovery of the entire platform. You, as the user, are responsible for password security, permissions given to users and third-party apps, and backups of the data you put into your account.

Web app providers take extensive precautions to ensure their infrastructure won’t fail and to maintain ~99.98% service availability. They all have a security team who is dedicated to the platform’s availability. This is one of the many benefits of using a managed service like BigCommerce.

BigCommerce Article – Why Website Backups Can Save Your Business

For instance, in the unlikely event that one of BigCommerce’s data centres is crushed by a meteorite, the security team will recover the entire platform to the last backup. You might experience a few minutes of downtime, or even none at all depending on how fast they can react to the situation.

But their backups cannot be used to recover a single account back to a previous point in time or to recover just a selection of your data.🤯

BigCommerce recommends using a CSV export of your data as one method of backups – which is something we absolutely DO NOT RECOMMEND.

Find out why in CSV Files and Your Ecommerce Store: Everything You Need to Know.

What the platforms have, as we like to call it, is a macro-backup of their entire system. This covers you for incidents on their end, such as a data breach. What Rewind gives you is a micro-backup of just your account.

Since Rewind backs up all of the items in your web apps individually, you have much more flexibility in how you restore data. You could choose to restore the entire account back to a previous point in time or just a single item that was deleted (such as a product).

Human error, malicious attacks, and software glitches caused by 3rd party software are just some of the reasons why people lose store data. Using an automated backup service like Rewind for your web apps makes backups and recovery simple and gives you peace of mind about the security of your business-critical data. It’s like having an insurance policy on your digital data.

You don’t need to be an expert in backups, spend an afternoon each week managing your backups, or have your own IT team. It’s a set it and forget it type of process which helps you recover from all types of possible data disasters. That’s a pretty good deal if you ask us.